You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
My app isn't syncing the latest changes.
Hello, It seems that the desktop application is not synchronizing files correctly to my computer. I have Excel files that are flagged as not up-to-date and showing an incorrect format, making them impossible to open. However, when I access the files via the web version of Dropbox, they appear fine, can be downloaded, and work without any issues. My disk is not full. I have already tried disabling synchronization on my computer and re-enabling it. After the locally synchronized files were deleted, the application re-downloaded them, but the problem persists. I have few screenshots if needed. Could you please assist me with this issue? Best regards, Martin
Family Room - cannot customize sharing settings
Hi, I have a family plan and I'm the admin. That plan makes available to every member a shared folder "Archivio Famiglia" that stands for "Family Room" I guess. My need is to setup customized credentials to my family members, for instance, I want to give view or edit access to specific folder only. Looking at the documentation Dropbox states that it's possible to set credentials in every sub-folder.. but I don't see (from web UI) any option in menu.
My Dropbox folder for my workplace is missing on Mac OS
I've recently gotten a new laptop and have reinstalled Dropbox on it. My workplace has a "<Workplace> Dropbox" folder with all our relevant shared admin files and folders. These folders were visible to me yesterday, however, when I clicked on the folder today I got a random warning message. I think it was something like "Some apps on your Mac might have trouble opening online-only files. You can always open Dropbox files by double-clicking them in Finder" but I am not 100% certain. Anyway, since then, all folders are missing in my "<Workplace> Dropbox" folder. However, I can still see all the files online as well as my own personal "RyRy" folder from my workplace. What's going on? There is a blue synching icon next to the "<Workplace> Dropbox" folder, and I've set the folder to "make available offline" though I don't really want all the work files on my machine and this hasn't brought back the folder visibility. Previously, when Dropbox was working fine, I had it set so all our work files and folders were visible BUT not located on my computer unless I had opened them in which case the file would download and sync to my hard drive. I'd prefer to have this funtionality. Any advice? I'm running Sonoma 14.7 on a macbook air. Thanks! RyRy
How can I reconnect to existing files/folders?
I have installed Dropbox on a new PC. The application appears to work but I'm unable to connect with an earlier-created library of files and folders. To be clear, I don't have new documents to add, I simply want access to those I added years ago. Advice?The local Dropbox folder keeps re-appearing, even after deleting it.
I want to totally remove Dropbox from my Windows 11 PC. I have tried all on-line suggestions and the folder still comes back after I delete it. I have turned off the wireless so nothing can update it from outside and it still comes back. I suspect something on the PC is doing this but don't know what it is. I also ran a command to repair a supposed corrupt Recycle Bin but that didn't work either. HELP!How can I access multiple Dropbox accounts on my computer?
Complicated scenario. I could use advice on getting my Dropbox accounts nicely aligned on my File Explorer again, after a disaster with the “Team” format. After having an issue with joining a Team, I need help getting access to and moving items between three different types of Dropbox accounts that I know have. To explain, I’ve used Dropbox for personal use for several years. Now, I have to deal with two other accounts. 1) my personal account; some of which I want only online and some of which I want to sync with my computer regularly. I use my personal email “A”. 2) an account that is owned by another but to which I have ownership access, not a “team”, but a a small organization of which I am a director. The organization owns the account using its own email and identification which I use to access that account. Email “B” 3) an account that is part of another organization, not the same as ‘2'; I have access to the Team folders and I control of one of those folders through a second email that I own, “C”. PROBLEM 1: At one time, Accounts 1 and 2 were accessible through my File Explorer. I could move files from one to another easily. Then, I joined the Team “3". By accepting the invitation to join the Team, it sucked up all my files, closed my personal account. The only solution to undo this was for the Team Administrator to delete me. Then, I had to wait a week + 1 day to reactivate my personal account. Once I did that, I could copy the folders specific to the “3" to it. However, I cannot get access to “2" without changing identities and I cannot now move files back and forth from “1" and “2" as I could before. PROBLEM 2: I sent an invitation to the officers of “3" to be able to View our chapter’s folder in the Team account. Dropbox responded that each needed a ‘business account’ to view the folder – is there no way to give Viewer access to people who do not have Dropbox accounts? (At one time, one could).
