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Forum Discussion

abzhakim's avatar
abzhakim
Helpful | Level 6
11 months ago

No progress/percentage bar for syncing files on the desktop app

Hello, I am using the desktop version of Dropbox on a Macbook Pro. I have been syncing files from my external hard drive into the Dropbox app. Nowhere does it show me the progress of how much has...
Desktop
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, abzhakim.

 

Can you please click on the Dropbox icon in your menu bar and send us a screenshot of how the window appears?

 

Also, what do you see when you hover over the icon (sync status/app version)?

 

Let me know and we'll go from there.

abzhakim's avatar
abzhakim
Helpful | Level 6
11 months ago

 

Hey Hannah, thanks for your response.

 

Here is what I see when I click the Dropbox icon at the top. The time fluctuates non stop-- it sometimes 24hours or more. (it's been over a week and I havent finished uploading-- but thats something we can discuss after you help me with figuring out if theres a way to see how much has been uploaded and how much is left).

 

Nothing happens when I hover over the Sync text at the bottom.

 

 

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