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Forum Discussion

Stefanogiovi80_'s avatar
Stefanogiovi80_
Explorer | Level 3
2 years ago

No syncing on Mac OS Sonoma

Hi, the synchronization of Dropbox doesn't work after the upgrade of operating system SONOMA 14. how can i resolve this problem?
Desktop
Mac
Sync
  • dojoon's avatar
    dojoon
    2 years ago

    It looks like the problem is solved.

    I signed out & in from the 'preferences' tab of the Dropbox app.

     

     

     

     

     

     

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Stefanogiovi80_ - sorry to hear about your syncing issue.

 

Could you have a look at this discussion and let me know if that's the problem you're facing or if your issue is different?

 

In that case, please let us know more information so that we can assist further.

 

Thanks!

Stefanogiovi80_'s avatar
Stefanogiovi80_
Explorer | Level 3
2 years ago
With the Sonoma 14 update, Dropbox can no longer sync files to my Mac Mini. The files remain current from one week ago. what should I do to get synchronization again? We have already tried both reinstalling Dropbox and restarting the PC and it still doesn't work. what do I do?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Stefanogiovi80_, sorry to jump in.

     

    Do you mean that the files you add to your account other devices do not sync to your Mac Mini?

     

    Or is it the other way around?

     

    If you hover over the Dropbox icon on your Mac Mini, what's the sync status and version of the app, please?

    • Stefanogiovi80_'s avatar
      Stefanogiovi80_
      Explorer | Level 3
      2 years ago
      Version 185.4.6054. Status synchronization in progress (Always)
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Stefanogiovi80_, it might sound trivial, but have you tried re-starting your device ever since this started happening? 

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