Forum Discussion

Nonta's avatar
Nonta
New member | Level 1
31 days ago
Solved

One of my shared links can't be accessed without logging in to Dropbox first.

Hello, I recently uploaded a .mov file into my new dropbox. I copied a link and made sure in the permissions that anyone with the link could view the video. I made sure it worked by opening the lin...
Account Access
Permissions
Shared Links
  • Nonta's avatar
    Nonta
    31 days ago

    Dear Team,

    I have resolved the issue. It was a strange formatting issue. Thank you.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
31 days ago

Hey Nonta! Thanks for bringing this to our attention. 

Unless you deleted the old shared link and created a new one, the link you copied should be the same as the original one.

Can you open an incognito window on your browser again, take a screenshot of what you see when accessing the shared link and post it here? I’d just like to check the prompt you mention asking you to sign in, in order to see its contents. Of course, if there’s any private info showing, please make sure to mask it first.

Let me know when you’re ready.

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