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Forum Discussion

Henkka's avatar
Henkka
New member | Level 2
4 years ago

Online only not working

Hey!   I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everythin...
Desktop
Space and storage
Sync
  • Walter's avatar
    Walter
    4 years ago

    Hey there Henkka, thanks for using Dropbox and welcome aboard!

    If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

    Let me know if that's not the case!

     

    Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too. 

markhutch's avatar
markhutch
Helpful | Level 5

I have given up on Dropbox.  Nothing I ever complained about or suggested was ever actioned.

 

I 'fixed' my issue by moving to Sync.com.  Not necessarily better or even the best but it works, similar price for the data storage I need and, MOST importantly, when I contact support with issues or suggestions, I got a response and an acceptance for my suggestions.

smoravarsi's avatar
smoravarsi
Helpful | Level 6
2 years ago

It really is a pain trying to get any support from DropBox. I'm looking for another provider. I've been with this same issue for over 2 months and zero assistance and resolution. 

Cheers,

SM

  • iBoxS's avatar
    iBoxS
    Explorer | Level 3
    2 years ago

    Yes I got 0 help as well... I don't understand why even though I set everything to Online Only and made sure there were no exceptions and followed all the FAWs and help links, it's still displaying offline and taking up lots of space.

    • iBoxS's avatar
      iBoxS
      Explorer | Level 3
      2 years ago

      I checked all of the settings and the common FAQs so please don't suggest those... Obviously I tried it already. I hope someone who experienced this issue found a solution. Nothing is shared locally yet it is in that folder... If I delete the files in that folder, will it delete them from my account altogether or just from the PC and leave the online files intact? Why is this happening with such a popular service which should work without any issues? Thank you in advance.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there, iBoxS, let's jump right into this! 

       

      Can you clarify the app's current syncing status, along with the Dropbox version that you're using on your end? 

       

      You mentioned that some online-only files seem to be taking up space on your hard drive. Can you send me some screenshots as a reference, please? 

       

      It'd help to have a visual of the files' icons in your Dropbox folder, and then the properties you see when right-clicking on the online-only files. 

       

      As for your account: if you delete online-only, or available offline files, they will both get removed from your account online. 

       

      Keep me posted!

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