Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Mikeb365's avatar
Mikeb365
Explorer | Level 3
2 years ago

PDF E-mail attachments attaching as HTML instead of PDF

Just wondering if anyone has encountered this issue. I'm using a Samsung smartphone & tablet. When using Samsung mail and attaching a pdf file from Dropbox, it will attach as an html file. It only ha...
Mobile
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Mikeb365, let's jump right into this! 

 

Can you clarify the exact OS you're using on your end? 

 

Also, does this only happen when you use the Samsung email?

 

Can you walk me through the steps that you follow, when trying to attach the files from Dropbox to your email, please? 

 

Let me know more!

  • Mikeb365's avatar
    Mikeb365
    Explorer | Level 3
    2 years ago

    I'm using Android version 14 with the latest updates. I will open an e-mail in the Samsung mail app, click on the paperclip to add an attachment, click on the pdf or jpeg file, a box comes up that says "Creating Link" and the attachment shows up as an HTML file.

    As a side note, they attach fine outside of Dropbox and if I use Outlook, I don't have any issues.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Mikeb365, thanks for the info! 

       

      Based on everything that you described, it sounds like the app might be creating a shared link when you try to attach a file from Dropbox. Could that be the case there? 

       

      I'm assuming that if you save the file locally, it opens without an issue, right?

      • Mikeb365's avatar
        Mikeb365
        Explorer | Level 3
        2 years ago
        Hi Megan,
        You are absolutely correct.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!