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Forum Discussion
Permission Denied - Access Denied - Can't Sync - After clean Windows 10 reinstall
My Dropbox icon on the taskbar states it is 'Indexing 4 files... Cant Sync ....jpg (access denied). I'd either like to sync those files or delete them. I can't find those file doing a search on my hard drive or my phone.
How do I do that?
- I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
- Rich
Super User II
Have you restarted Dropbox to see if it can re-index and continue syncing? If a simple restart doesn't fix it, then refer to the following help article:
- I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
sorry. This isn't what's happening. Try again.
- Lusil
Dropbox Staff
Hey there JimSTX,
Welcome to the Dropbox Community!
I'd be more than happy to help.
To have a better understanding of what you're seeing though, I'll need a bit more info, such as:
- What is the Dropbox icon on your system tray or menu bar showing when you hover over it?
- Are you seeing any errors? If so, a screenshot (without any personal info) would be very helpful.
Any additional details on this would be greatly appreciated.
Let me know what you find!
