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Forum Discussion
photo files extensions changed from a .jpg to a two-digit numerical file extension
Looking for some help .... I copied and moved about 13,000 photos from the dropbox default Camera Upload folder to a folder I created within dropbox and named 2019.
When the photos transferred into the 2019 folder, all of my photo files changed from a jpg file (and .mov file too) to a two-digit numerical file extension. I can't open them unless I go in and manually change the photo from a .00 file to a .jpg file.
I have transferred photo files with in dropbox numerous times, but never had this happen before.
Has anyone has this issue or and suggestions to make them all jpg or .mov file extensions?
Thanks!
JennyO wrote:
When I used to rename (process for the past 3 years prior to 2-3 weeks ago), the saved image would go into Dropbox as a JPG. However, all of a sudden all those JPS's turned to .00 files.
It sounds like when you're renaming the files, you're not including a file extension. If during the rename process you're removing or typing over the .JPG extension and then not re-adding it at the end, Dropbox is going to upload it without the extension.
- Jay
Dropbox Staff
Hi John609, thanks for bringing this to our attention.
Dropbox wouldn't automatically rename your file extensions to another extension during a move.
Did you move the files via the site itself, through the mobile app, or the Dropbox folder?
Were you using any third party apps at the time of the moving?
This will help me to assist further!Thanks Jay -
I was on my desktop computer in explorer, I highlighted the files I wanted to move from the Camera Upload folder to a folder within Dropbox I named 2019.
Once I highlighted the files - I clicked on one of the files and dragged it to the 2019 folder. Once I released the file over the 2019 folder it started moving the files into the folder. Once they were moved to the folder (which took several minutes) the had the new file extension. I have done it many times before without any issues.
I have included a screen shot.
Thanks John
- JayIt sounds like this was an OS-related issue, since you did the move via Explorer.
For some reason, Explorer removed the file extension and kept the last .00 of the time of the photo to be the file extension.
