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anram's avatar
anram
Explorer | Level 3
2 years ago

Placeholders not visible on PC

I have several online only folders, but placeholders for the folders do not show up on my laptop PC running windows 10. On a second PC connected to the same Dropbox the placeholders for online files ...
Desktop
  • Rich's avatar
    Rich
    2 years ago
    anram wrote:

    I have enabled selective sync, an example is as below:

     However on my PC I only see 

    This would be the expected behavior for Selective Sync. The Selective Sync feature is used to remove the local copy of a folder from your computer. It doesn't leave a place holder behind like marking a file or folder as Online-only would.

     

    If you want local placeholders for your folders, go back into Selective Sync and check the folders so they sync back to your computer. They *should* come back as Online-only which would be a placeholder. If they fully sync back to your computer (green check mark), just right-click one or more folders and select Make online-only.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi anram, thanks for bringing this to our attention.

 

Have you enabled selective sync for those folders, so they're not appearing on your machine?

 

This will help me to assist further!

  • anram's avatar
    anram
    Explorer | Level 3
    2 years ago

    Hi Jay,

    Thank you for the response, I have enabled selective sync, an example is as below:

     However on my PC I only see 

     It is interesting that _My Paper doc appears as a placeholder, but my folder names do not

    Any thoughts

    Thanks

    Andrew

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots, anram, they're really helpful!

       

      Can you let us know what the sync status and version of the Dropbox app on your computer is?

       

      You can hover over your Dropbox icon, to see this info.

      • anram's avatar
        anram
        Explorer | Level 3
        2 years ago

        Sync Status is Up to Date and Version is 178.4.4811

        Thanks

        Andrew

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      anram wrote:

      I have enabled selective sync, an example is as below:

       However on my PC I only see 

      This would be the expected behavior for Selective Sync. The Selective Sync feature is used to remove the local copy of a folder from your computer. It doesn't leave a place holder behind like marking a file or folder as Online-only would.

       

      If you want local placeholders for your folders, go back into Selective Sync and check the folders so they sync back to your computer. They *should* come back as Online-only which would be a placeholder. If they fully sync back to your computer (green check mark), just right-click one or more folders and select Make online-only.

      • anram's avatar
        anram
        Explorer | Level 3
        2 years ago

        Thank you. I had misunderstood the difference between Selective Sync and Make Folder Online Only. I now have the functionality I wanted

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