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Forum Discussion
Shared folder not visible to shared user
The office where I work has a Dropbox business account with 2TB of storage available. That account is under the office manager's name. Folders in her account are shared to my personal account.
About a week ago, our largest (2.26. GB) records folder got moved to be a subfolder of another folder. I thought for a minute it had been deleted, but I found it and moved it back where it was as a top level folder. It now shows up online in Dropbox, and is still shared with my account, but it does not appear in my File Explorer list. The folders from my own Dropbox account and other folders shared with the office manager's account are there, but the big folder (and the one I use most often) is missing. A search for it in File Explorer comes up dry.
The only other clue I have that something might be sideways is that the Dropbox icon in my task tray has a red something showing over it. I'd be more detailed, but it's too small for me to make out. Here is a screencap:
In a pinch, I can always access files in the online folder via the web interface (logging onto Dropbox with the office manager's account), but I would much prefer to access files via File Explorer, as I have done for the past ten years or so.
I searched other posts on this forum before starting a new discussion.
I have tried rebooting the computer, re-installing the Dropbox app, sharing it again from the office manager's account, and ensuring that Dropbox is synced with the online files. I'm running Windows 11 Home and version 186.4.6207 of Dropbox.
In that case, could you check if this folder is listed in your sharing tab to add it back to your account copwriter?
Also, can you double check your selective sync settings for the folder in the app's preferences while logged into your personal account?
While we're at it, could you maybe navigate to your events page and try to restore the folder from there?
- Jay
Dropbox Staff
Hi copwriter, thanks for bringing this to our attention.
The notification in your desktop appears to by an 8, meaning you have unread notifications in the desktop app. You can clear this by clicking the bell icon in the desktop app when you open that icon, and marking all as read.
Was the folder previously visible on your computer? Is it possible that the folder has incompatible characters for Windows, such as a : or | symbol in it?
This will help me to assist further!
Thank you for the quick reply.
>>The notification in your desktop appears to by an 8, meaning you have unread notifications in the desktop app. You can clear this by clicking the bell icon in the desktop app when you open that icon, and marking all as read.<<
I opened the desktop app and marked all unread messages as "read," but the red icon is still showing in the taskbar.
>>Was the folder previously visible on your computer? Is it possible that the folder has incompatible characters for Windows, such as a : or | symbol in it?<<
The folder name is "patient records" with no special characters. It was previously visible in File Explorer running on several desktop and laptop computers I use and have configured for me. The file names all follow the naming convention Lastname Firstname-file topic-yyyy-mm-dd. Most of the files are PDFs.
- Jay
Is it possible that the folder was moved to a folder not syncing to your machine due to selective sync?
If there isn't any personal info in the folder names, could you attach a screenshot showing the folder on the site (including the parent folder), and the location as it appears in Explorer?
