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Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago
Solved

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
desktop
sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
12 months ago

To un-link your account from the app's preferences, you'd need to click on the Sign out button in the 'Accounts' tab gbonawitz 

 

From there, you simply log in to your account anew. 

 

Let me know how it goes! 

gbonawitz's avatar
gbonawitz
Explorer | Level 3
12 months ago

Sorry if this is a duplicate - my response that I provided earlier is now showing here..

 

I tried what you suggested last night... but as of today I'm seeing:

Indexing: jumping from 6xx to 7xx and then back (and I'm not doing any file updates)

Uploading 12  (stuck there all morning)

Downloading 641 (stuck there all morning)

 

If I look at Sync History on my laptop I just see tons of files "Waiting to sync"... and nothing showing a progress bar like there's current sync activity for the file

Both at home and at work I have a very good connection.  Furthermore, when I've had to swap laptops at work before (and reinstall DB + sync everything) it never takes this long.

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    12 months ago

    Another data point: I just edited a file that had synced down to my computer.  After editing and saving, I do see the updated copy avaialble on the cloud... but when I look at the clients metrics its now reading:

    Indexing (jumping around 6xx to 7xx to 9xx and back to 6xx)

    Uploading: 16 files (somehow that has grown even though I only edited one file AND confirmed that update is available on the cloud???!!!)

    Downloading: 629

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the updates on this gbonawitz 

     

    Could you maybe send us a screenshot of the app's status as shown in your system tray at the moment so that we can have a visual too? 

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    12 months ago

     

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    12 months ago

    No significant improvement this AM... although I will not that the Indexing count is jumping wildly all over the place in a matter of seconds... 6xx to 9xx to 7xx then 9xx, etc.  <-- does that indicate a problem?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for keeping me in the loop on this gbonawitz 

     

    Would it be OK if I sent you an email to look further internally at this point? 

  • gbonawitz's avatar
    gbonawitz
    Explorer | Level 3
    12 months ago

    sure!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for your cooperation gbonawitz  -you've got :envelope: 

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