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Helpful | Level 5

5 years ago

Linux Dropbox: fatal python exception

Hi everybody, I am new to linux, taking over responsibilty due to a colleague leaving and im very lost. Yesterday, I checked the drobox status on the terminal and it was stuck on dropbox upgrading....

Здравко
5 years ago
Hi everyone,
On this thread different troubles are posted! Most of them are related to missing library assignment declaration (library package in fact). For Ubuntu and other debian derived packaging systems, package name is "libatomic1". For RPM based - "libatomic". Workaround to this Dropbox developers fault could be installing the corresponding package by hands. For example, installation command, in Ubuntu, is:
sudo apt-get install libatomic1
On other systems, equivalent commands could be used.
Hope this helps. :wink:
PS: On Fedora usable command is:
sudo dnf install libatomic

Luis28

Helpful | Level 5

5 years ago

Hey there,
after i freshly installed my fedora system i tried to install dropbox from the original source, build for Feroda (https://www.dropbox.com/download?dl=packages/fedora/nautilus-dropbox-2019.02.14-1.fedora.x86_64.rpm).
While the install tried to download the daemon i ran into the error from this threat:
https://www.dropboxforum.com/t5/Installs-integrations/I-m-getting-an-error-message-quot-Could-not-start-the-Dropbox/td-p/378874

i followed the solution and tried to install:

sudo dnf install libatomic*

but all packages where already installed.

If i now run dropbox from the commandline:

dropbox start -i

i do get an output like:

Starting Dropbox...dropbox: locating interpreter
dropbox: logging to /tmp/dropbox-antifreeze-XZhlc6
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7919, in main
  File "dropbox/client/main.pyc", line 7843, in main_startup
  File "dropbox/client/main.pyc", line 942, in __init__
  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 7919, in main\n', '  File "dropbox/client/main.pyc", line 7843, in main_startup\n', '  File "dropbox/client/main.pyc", line 942, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', '  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', '  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', '  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
/usr/bin/dropbox:303: PyGIDeprecationWarning: Since version 3.11, calling threads_init is no longer needed. See: https://wiki.gnome.org/PyGObject/Threading
  GObject.threads_init()
/usr/bin/dropbox:453: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
  self.ok = ok = Gtk.Button(stock=Gtk.STOCK_OK)
/usr/bin/dropbox:458: PyGTKDeprecationWarning: Stock items are deprecated. Please use: Gtk.Button.new_with_mnemonic(label)
  cancel = Gtk.Button(stock=Gtk.STOCK_CANCEL)
/usr/bin/dropbox:334: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
  GObject.idle_add(self.loop_callback, *ret)
/usr/bin/dropbox:344: PyGIDeprecationWarning: GObject.idle_add is deprecated; use GLib.idle_add instead
  GObject.idle_add(self.on_done)
dropbox: locating interpreter
dropbox: logging to /tmp/dropbox-antifreeze-YcihUu
dropbox: initializing
dropbox: initializing python 3.7.2
dropbox: setting program path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/dropbox'
dropbox: setting home path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155'
dropbox: setting python path '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155:/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/python-packages-37.zip'
dropbox: python initialized
dropbox: running dropbox
dropbox: setting args
dropbox: applying overrides
dropbox: running main script
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._constant_time.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._openssl.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cryptography.hazmat.bindings._padding.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_linux.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/psutil._psutil_posix.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.pthread._linuxffi_pthread.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/cpuid.compiled._cpuid.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/apex._apex.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/tornado.speedups.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.resolv.compiled._linuxffi_resolv.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/librsyncffi.compiled._librsyncffi.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.sys.compiled._linuxffi_sys.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/posixffi.libc._posixffi_libc.cpython-37m-x86_64-linux-gnu.so'
dropbox: load fq extension '/home/Dare/.dropbox-dist/dropbox-lnx.x86_64-85.4.155/linuxffi.gnu.compiled._linuxffi_gnu.cpython-37m-x86_64-linux-gnu.so'
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 7919, in main
  File "dropbox/client/main.pyc", line 7843, in main_startup
  File "dropbox/client/main.pyc", line 942, in __init__
  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system
  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__
  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>
  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>
  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>
ImportError: libatomic.so.1: cannot open shared object file: No such file or directory
!! dropbox: fatal python exception:
['Traceback (most recent call last):\n', '  File "dropbox/client/main.pyc", line 7919, in main\n', '  File "dropbox/client/main.pyc", line 7843, in main_startup\n', '  File "dropbox/client/main.pyc", line 942, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', '  File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', '  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in <module>\n', '  File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in <module>\n', '  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in <module>\n', '  File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in <module>\n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
/usr/bin/dropbox:313: PyGTKDeprecationWarning: The keyword(s) "type, message_format" have been deprecated in favor of "message_type, text" respectively. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations
  message_format = s)
/usr/bin/dropbox:313: PyGTKDeprecationWarning: The "flags" argument for dialog construction is deprecated. Please use initializer keywords: modal=True and/or destroy_with_parent=True. See: https://wiki.gnome.org/PyGObject/InitializerDeprecations
  message_format = s)

to me it looks like dropbox does not find the installed libatomic install. Can that be?
And how do i fix this?

Thank you for your help

Daphne
Dropbox Staff
5 years ago
Hey there Luis28, thanks for reaching out to us here!

I've merged your post to this thread here as it appears to be the same issue you described.

Can you just check out the steps in the accepted solution here and let me know if this does the trick for you?

Let me know how it goes!
- Luis28
  Helpful | Level 5
  5 years ago
  Hello @Daphne,
  
  thanks if it does fit here better, i will hope i ll get helpe here :)
  Can you just check out the steps in the accepted solution here and let me know if this does the trick for you?
  I did do that bevor posting! It did not resove the issue, and as described in my original post, belive libatomic.so.1 is simply not found by the dropbox program.
  See my reply to @Здравко 's suggestion.
Здравко
Legendary | Level 20
5 years ago
Luis28 wrote:
...
i followed the solution and tried to install:
sudo dnf install libatomic*
but all packages where already installed.
...
Hi Luis28,
Are you sure?! :grinning::grin:
Note here no file name is denoted, but package name! Accordingly the wildcards have different meaning here, little bit! Wildcard use is good thing to list different package names installed, for example, but no to install something. Use the exact name (without the star in particular). And be more careful what's the result in terminal. :wink: Maybe you have ignored something before.
Good luck.
- Luis28
  Helpful | Level 5
  5 years ago
  Hey Здравко,
  I am shure, i did run the "sudo dnf install libatomic" command as suggested in the solution first, but get the message:
  Package libatomic-9.2.1-1.fc31.i686 is already installed. Dependencies resolved. Nothing to do. Complete!
  so i belive it is installed. I had a similar issue where installing all wildcards helped, due to the fakt that i needed the development pakage or something like this, thats why i tryed that here again.
  I just noticed, it is the i686 pakaged, and i installed dropbox for 86_64 systems, could that be an issue?
  (EDIT: installing the 32Bit dropbox package did result in the same errormessage)
  
  I had another look at the terminal output, as far as i can see the error is a python exception, wich results form the Import Error of libatomic.so.1 (cannnot open / missing):
  ! dropbox: fatal python exception: ['Traceback (most recent call last):\n', ' File "dropbox/client/main.pyc", line 7919, in main\n', ' File "dropbox/client/main.pyc", line 7843, in main_startup\n', ' File "dropbox/client/main.pyc", line 942, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 147, in make_default_file_system\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 99, in __init__\n', ' File "dropbox/sync_engine_boundary/factory.pyc", line 118, in _initialize_classes\n', ' File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 276, in \n', ' File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 98, in \n', ' File "dropbox/sync_engine/nucleus/classic_client/wrapped_thin_client.pyc", line 26, in \n', ' File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 28, in \n', ' File "dropbox/foundation/metrics/amp/remote_sink.pyc", line 10, in \n', 'ImportError: libatomic.so.1: cannot open shared object file: No such file or directory\n'] (error 3)
  Thanks for the repply tho :)
  hope you have an other suggestion up ur sleve
  - Здравко
    Legendary | Level 20
    5 years ago
    First, the Dropbox package and the library package should match your architecture! After that, to see what's going on exactly, what is the result from:
    ls -l $(whereis libatomic.so.1 | sed s/libatomic.so:\ //)
    :thinking:

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