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slypapp's avatar
slypapp
Explorer | Level 4
7 years ago

Re: Smart Sync set to Online Only but still taking up storage on macOS 10.13.4.

Hello!   I am also having the same problem with smart sync, although I am using macOS 10.13.4. I have a folder set to online-only, but it is still taking up the free space from my SSD.
Sync
  • Jane's avatar
    Jane
    7 years ago
    Thanks a lot for getting back in touch with me here with these additional details slypapp! 
     
    As it’s my understanding that there’s a discrepancy when it come to the usage reported on your hard disc, I’d like to send you a couple more details below & we’ll take it from there. 
     
    • Initially, do you see all your files in this folder being saved locally (despite your choice being otherwise) or some of your files in this folder? 
    • Can you also let me know some example file types, where you’ve noticed this behavior? 
     
    Incidentally, are there any applications that constantly or persistently look at your files (or monitor your Dropbox folder)? If so, please note that your files may be accessed in the background if you didn't recall them manually & for that reason these are saved locally anew. If this is the case, I'd suggest testing by temporarily quitting or disabling applications systematically until you see that the issue is resolved (i.e. once you set the folder to “Online-only” & this doesn’t change without your input). 
     
    Thanks again & I’ll be awaiting your next reply with your findings here!
  • PhilipvS's avatar
    PhilipvS
    7 years ago

    And here's more GOOD news!  I just realized that on a Mac, at least, I can simpy use <command> i to get info on any folder on my (500GB) mac. The Dropbox folder is 942GB - that's what shows in Finder. BUT!!!  <command> i shows BOTH:  942,787,185,844 bytes (352 GB on disk) for 392,264 items This works at all folder levels.  - Voila!  Solution to MY problem. Hope that helps others.... 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
- Hey PhilipvS, thanks for sharing your positive thoughts with us here on the Forum & expressing your interest on this Smart sync functionality. I’ve made sure to add your voice to the feedback gathered internally :pushpin: & I’ve made a note of your comments to our team specialists. 
 
Feel free to write us again at any time in case there's anything you'd need us to clarify or in case you'd like to share additional feedback. Happy Friday! 
 
- When it comes to your previous ticket with our team jquintanilla4, I’ve located it on our system & I could see that it had been closed due to inactivity, therefore I created a follow-up request on my end, so as to look into your inquiry more closely based on the info I have available on our system. 
 
You may have a look at your inbox for my latest reply whenever you find some time & I’ll be awaiting your next message, in order to investigate this behavior you’ve described here in more depth. 
 
Thanks again for checking in with us on the Dropbox Forum & for your ongoing cooperation & I hope you have a wonderful weekend ahead! 
PhilipvS's avatar
PhilipvS
Helpful | Level 6
7 years ago

And here's more GOOD news!  I just realized that on a Mac, at least, I can simpy use <command> i to get info on any folder on my (500GB) mac. The Dropbox folder is 942GB - that's what shows in Finder. BUT!!!  <command> i shows BOTH:  942,787,185,844 bytes (352 GB on disk) for 392,264 items This works at all folder levels.  - Voila!  Solution to MY problem. Hope that helps others.... 

  • dannywleo's avatar
    dannywleo
    Explorer | Level 4
    7 years ago

    Hello.

    I am using Mac OS 10.13.4

    My drop box folder shows 58 gigs / 58 gigs on disk but the local folders only add up to 12 gigs on disc.

    Please help

     

    Danny

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey PhilipvS, I’ve made sure to “Accept your reply as a Solution”, since this may be a good workaround for other users in the future & thanks for taking the time to post us here on your findings. :slight_smile:
     
    I’m wishing you a wonderful weekend ahead & we’re always here in case you’d like to share your thoughts or you may need any assistance. Cheers! 
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey dannywleo, welcome aboard & thanks for getting in touch with us here, let’s have a look at the Smart Sync-related behavior you’re experiencing & we’ll take it from there! 
     
    For starters, you may keep in mind that we’ve just released a new Stable Build (50.4.71), so it’s advisable to ensure that you’re running this one on your affected devices. 
     
    Following, please let me re-iterate that it’s also advisable to let me know how the discrepancy appears to you, in order to investigate what happened as closely as possible (eg. Can you load your overlay icons as expected?). 
     
    Incidentally, have you had a chance to check back on the tips I posted to slypapp on the first page of this thread? I’d appreciate it if you included a screengrab (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant troubleshooting steps.
     
    Once I have this info, I’ll do my best to check back with you in the best possible way. Thanks again!

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