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viccilewis's avatar
viccilewis
New member | Level 2
7 years ago

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
desktop
sync
  • Jay's avatar
    Jay
    7 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
 
This will make sure that the context menu has been installed.
 
Let me know if that works!
  • viccilewis's avatar
    viccilewis
    New member | Level 2
    7 years ago

    Fabulous I can now see the option. I assume it takes some time to do. The first folder has done- just waiting for the others. It doesnt matter that they are shared folders (ie someone shared with me does it?)

     

    Thanks so much for your help

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      It takes some time to mark the files and folders as online-only to download the placeholder files, and varies depending on the number of files in total, and no problems with sharing.
       
      If you have any questions, please let me know!
      • viccilewis's avatar
        viccilewis
        New member | Level 2
        7 years ago

        Thanks again

  • Binko's avatar
    Binko
    Explorer | Level 4
    6 years ago

    Hello Jay! Same issue there...

    I am an exissting Dropbox plus user.

    I just updated to last version.

    Quite dropbox, reboot...

    But still don't get the option smartsync on the drop down menu.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago
      Binko wrote:

      I am an exissting Dropbox plus user. ... But still don't get the option smartsync on the drop down menu.

      The added features will be available to existing Plus accounts in the coming week. Dropbox slowly pushes such updates to ensure a successfull rollout.

      • Binko's avatar
        Binko
        Explorer | Level 4
        6 years ago

        Thanks Rich,

        Can't wait...

        You know if there's going to be some kind of notification or if I should go every now and then check if it suddenly appeared?

        Or if each time I check, I have to quit the app, or make an update or re-install the whole thing?

        Thanks again for your help

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