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merk's avatar
merk
Helpful | Level 6
6 years ago
Solved

Ridiculously slow upload speeds

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's s...
sync
upload
  • merk's avatar
    merk
    6 years ago

    I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

    If you open a command prompt with admin priviledges, run the command

    netsh interface tcp dump 

    is autotuninglevel=disabled? if so try this

    netsh int tcp set global autotuninglevel=normal

    then try uploading or downloading and see if you get better results.

merk's avatar
merk
Helpful | Level 6
5 years ago

ache75  You might have issues with your internet connection itself. You said you have gigabit thru xfinity, but your upload speed was 37Mbps? If you have gigabit internet (for both upload and download) your upload speeds should be much faster. Should be at least several hundred mbps.

ache75's avatar
ache75
Explorer | Level 4
5 years ago

@merk Unfortunately that's what Xfinity offers in my area for Gigabit. Download speed (from my last speed test) is 940 Mbps, and upload speed is 35 Mbps. That's what they advertise and what I get when I do the speed test. From their page "Gigabit service can also be transmitted over traditional cable wiring, which does not require a fiber-optic line running to your house. Xfinity Gigabit Internet Service, which uses the DOCSIS 3.1 standard, can download data up to 1 Gbps, and upload data at 35 Mbps."

 

https://www.xfinity.com/hub/internet/what-is-gigabit-internet

 

It's not the internet connection. Wish it were. Something else is amiss.

  • merk's avatar
    merk
    Helpful | Level 6
    5 years ago

    ache75 Ah ok, sorry about that then. 

    • ache75's avatar
      ache75
      Explorer | Level 4
      5 years ago

      @merk No worries. Appreciate you trying to help. Hopefully someone from Dropbox will reply to me so we can get this fixed. We have a business account with the same issue. 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago
        Hey ache75, thanks for the initial troubleshooting.

        Could you also give these steps (for Mac) a try?

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