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merk's avatar
merk
Helpful | Level 6
6 years ago
Solved

Ridiculously slow upload speeds

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's s...
sync
upload
  • merk's avatar
    merk
    6 years ago

    I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

    If you open a command prompt with admin priviledges, run the command

    netsh interface tcp dump 

    is autotuninglevel=disabled? if so try this

    netsh int tcp set global autotuninglevel=normal

    then try uploading or downloading and see if you get better results.

lady8jane's avatar
lady8jane
New member | Level 2
2 years ago

It is currently almost impossible to upload a file to my Dropbox account. It gives me a 17 hours timeframe to upload a 76mb file and the upload still sits at 0mb/76mb after 5 minutes. I only use a few GB of my 2 TB (Dropbox Plus) storage so it can't be an issue with my account.

 

I do not use the app, I upload on desktop computer natively through a browser. So far I have tried Chrome, Mozilla, and Edge, and have also restarted my computer several times. Nothing helps. This started first yesterday and hasn't gotten better today.

 

I have also tested if this is an issue with my connection and it clearly isn't. I was able to upload the very same file to Google Drive within minutes.

 

In addition to this everything on my Dropbox account is super slow atm. Opening it up, clicking on various subfolders, even opening my settings.

marcouolinc's avatar
marcouolinc
Helpful | Level 5
2 years ago

I had the same inssue and after a lot of attemps, contact with support, and a lot of seach, I found a soluction by a user here.
Try this:

1. Open CMD as ADM
2. Type: netsh interface tcp dump

3. Then: netsh int tcp set global autotuninglevel=normal

4. Restart the computer

 

Let me know if it helps!

  • lady8jane's avatar
    lady8jane
    New member | Level 2
    2 years ago

    That's already set to normal on my computer, that's the standard setting for Windows 10 I believe. 

     

    It's nice that you all are trying to help, but I have a feeling that you are not reading what I initially wrote: My upload speed is fine, uploads of the same file onto other systems work within minutes. It is only Dropbox where the upload does not seem to work.

     

    I also am not uploading through an app but natively through a browser.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, lady8jane.

       

      Do you see the same when using a different connection/WiFi?

       

      And does the issue exist only on this specific device or other ones too?

      • lady8jane's avatar
        lady8jane
        New member | Level 2
        2 years ago

        It just suddenly started working again with no changes on my end.

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