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Forum Discussion
Scan file lost completely?
Hi
On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved...
Nancy
Dropbox Staff
Dropbox StaffHi Bewlay, and thanks for posting on our Community.
Do you remember perhaps what the error message you received was saying?
If you took any screenshot of it, by any chance, don’t hesitate to send it to me.
Keep me posted!
Do you remember perhaps what the error message you received was saying?
If you took any screenshot of it, by any chance, don’t hesitate to send it to me.
Keep me posted!
Hi
Thanks for your reply. I can't remember exactly but it was something along the lines of 'waiting for internet connection'. (This was despite me being online). I assumed it was a glitch in the network and that the original file would be available when I went back a step - I had already saved the file as a JPG, hence my looking for it somewhere on my device.
- NancyHmm, I see what you mean.
If the JPG file you mention was uploaded to Dropbox, you can have a look here and check if there’s any sign of it.
If you can’t locate it there either, I’m afraid it hasn’t been uploaded at all to our servers, so you’ll need to double check your mobile device and see if it could be possibly saved on another location.Thanks again. I had already checked that location online so my last hope was some kind of temp file. Doesn't it need to create one in order to then upload it?
