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Forum Discussion
Scan file lost completely?
Hi
On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved...
Hi
Thanks for your reply. I can't remember exactly but it was something along the lines of 'waiting for internet connection'. (This was despite me being online). I assumed it was a glitch in the network and that the original file would be available when I went back a step - I had already saved the file as a JPG, hence my looking for it somewhere on my device.
Nancy
Dropbox Staff
Dropbox StaffHmm, I see what you mean.
If the JPG file you mention was uploaded to Dropbox, you can have a look here and check if there’s any sign of it.
If you can’t locate it there either, I’m afraid it hasn’t been uploaded at all to our servers, so you’ll need to double check your mobile device and see if it could be possibly saved on another location.
If the JPG file you mention was uploaded to Dropbox, you can have a look here and check if there’s any sign of it.
If you can’t locate it there either, I’m afraid it hasn’t been uploaded at all to our servers, so you’ll need to double check your mobile device and see if it could be possibly saved on another location.
Thanks again. I had already checked that location online so my last hope was some kind of temp file. Doesn't it need to create one in order to then upload it?
- JayHi Bewlay, if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.
Do not use the dropbox scanner if you want the upload of your files to be guaranteed; if the mobile app cannot upload your files to Dropbox.com AT THE MOMENT it is scanned, the app permanently and immediately deletes your scanned document and tells you "File to Upload Not Found."
I recommend using a local scanner application instead and and manually upload the scanned file.
For the Developers...
Dropbox needs to hold scanned files in some temporary buffer and not give up entirely if it cannot immediately upload the scanned file - in fact, that file should not be deleted at all until Dropbox.com sends positive confirmation that "Yes, you uploaded VERY_IMPORTANT_SCAN.pdf. Yes, I received it. Yes, I have it. Yes, you can delete the copy in your local buffer."
Yes, that is feedback for the developers. No, I do not think it will actually make it to the dev room - please forgive my cynicism.
