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Forum Discussion
Scanned Document as PDF just does not upload on Android App (Samsung smartphone)
Dropbox Pro user here.
I am camera-scanning a document with my phone and trying to upload it as a PDF to my Dropbox folder.
The upload progresses really quickly all the way until 100% (no net...
I was able to manually upload files in general (including PDFs) as mentioned in the original post.
Today, when I checked my Dropbox, all of the PDF scans that I tried to do yesterday were suddenly in my folder, and scanning documents to PDF is now working again somehow...
It looks like there was a temporary server-side issue that has now been solved.
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, davidbsp.
Are you having this issue with any scan that you're trying to save as a PDF, or just this particular file?
Have you tried uninstalling the app, restarting the device and then reinstalling it, to see if that helps?
Keep me posted.
Hi @Hannah,
It happens with any scan that I try to do.
I followed your suggestion: uninstalled, restarted the phone, reinstalled.
It didn't work, the issue persists.
- Hannah
Hey David, thanks for the update.
We did have some issues with the mobile app and our website today, which might have affected you as well, but they seem to be resolved.
Can you try again and let me know what you find?
We are having the same issue, every time we attempt to scan in a document as a pdf, the blue bar indicates its fully uploaded but it just freezes at 100% and the file does not appear in dropbox. We've noticed this problem before and normally we would re-scan the item or restart the app and it would upload fine but now nothing is working. We use an s22 ultra.
