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Selective sync - Showing all folders marked for sync, even though I previously unselected many.
Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
Thanks Nancy,
I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now.
Hi Vicker,
Thank you for your reply.
But I don't think you understood the issue. You concentrated on difference between two features, one of which I didn't talk about, but I might have used the term that sounds like I was talking about it. I am only talking about the selective sync, in which, folders that are not marked will be stored only online and not on my hard drive. I used the term online-only which caused your confusion I assume.
With this clarified it should be easier to understand the issue.
Here's a screenshot of the menu. In reality, some of these folders are already set to *not sync, store only online* and when I open selective sync it shows them marked to sync and store locally. If I try to make any changes, it will change the settings for all folders and store locally folders I previously set not to store locally. Do you understand the issue? Everything is showing as marked to be seen locally, even though I already made many folders not visible on local drive months and years ago.
There are too many folders that I already made to be stored only on Dropbox and I don't remember them all. That should be shown in the menu, those folders shouldn't be marked. But all folders are, which doesn't correspond to reality. If I want to turn off sync to a folder now, and I click update, it will register to store locally everything.
- Walter
Dropbox Staff
Hey sekturina - did you reinstall the app or use a different OS profile on your computer since you had applied the changes on your selective sync settings?
If you're still having issues with this after rebooting your computer and quitting and relaunching the Dropbox desktop app, you might need to contact our support team for further assistance.
In any case, please keep us posted!
Can confirm I've had the same issues and the original poster since the latest app update (202.4.5551). When going to into the sync settings it will show everything being check marked as default even though it is not syncing everything.
- Nancy
lshaw22, can you also clarify the Dropbox app’s syncing status?
If you open your Dropbox folder, you don’t see the folders that had been previously selectively synced/removed from the desktop app, correct?
Hi, Walter. The OS is the same and I don't recall uninstalling / reinstalling the Dropbox. There was no need. But it does update automatically I think. I am not sure when the issue first appeared, but I just noticed it recently when I wanted to change sync settings for some folders.
I started talking with your support team, hopefully they will be able to solve it.
