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sekturina's avatar
sekturina
Helpful | Level 5
7 months ago
Solved

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
desktop
sync
Windows
  • Geraldine Ward's avatar
    Geraldine Ward
    2 months ago

    Thanks Nancy,

    I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now. 

cs28's avatar
cs28
Helpful | Level 5
7 months ago

My team and I recently started experiencing this as well. Despite syncing only a subset of the folders, reopening the setting will show them all checked. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
7 months ago

cs28, can you also clarify the app version you’re running on your desktop app?

  • cs28's avatar
    cs28
    Helpful | Level 5
    7 months ago

    v202.4.5551

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hi cs28, thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?

  • Geraldine Ward's avatar
    Geraldine Ward
    Helpful | Level 6
    2 months ago

    I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me. What was the resolution to Vicker's issue please

     

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