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sekturina's avatar
sekturina
Helpful | Level 5
7 months ago
Solved

Selective sync - Showing all folders marked for sync, even though I previously unselected many.

Hi, I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selecti...
desktop
sync
Windows
  • Geraldine Ward's avatar
    Geraldine Ward
    2 months ago

    Thanks Nancy,

    I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now. 

Geraldine Ward's avatar
Geraldine Ward
Helpful | Level 6
2 months ago

I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me. 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Geraldine Ward, is it possible that the folders are currently in use by another application on your machine? 

     

    What folders are you trying to deselect? A screenshot showing this would help greatly.

    • Geraldine Ward's avatar
      Geraldine Ward
      Helpful | Level 6
      2 months ago

      The Selective Sync ones. 

      Dropbox Preferences / sync / selective sync / modify. I can't attach a screenshot - it isn't allowing me to. but I would think you know what I am talking about surerly?

      anyway to update. Someone in support emailed me back once so I thought she might try and help me fix it but she hasn't got back. I have sent a few emails. 

      So I have been trying to fix it myself. I have deleted dropbox and reinstalled it. I have managed to get it to unselect the folders but it doesn't seem to make any difference to the storage on my machine and it is still indexing 100 000 or more images??  Yet I haven't been able to work for this to do so. AND I have taken away images to sync so I am not sure why that is happening. 

      I have managed to free up space on my mac but still I see dropbox is filling it up - I have only a fraction of what I used to have on drobox on my desktop. Seems like I need to go back to hard drives and old school ways. Which I plan to.

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hope it’s OK if I jump in, Geraldine. What’s the current syncing status of your Dropbox app? Has it changed at all, since you posted this?

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