Forum Discussion

WilliamLow's avatar
WilliamLow
Helpful | Level 5
7 years ago
Solved

Selective Sync Conflict mess!

Hello,  I just did a fresh OS install on my Mac, with my Dropbox folder on an external drive (my startup disk is too small to hold this data). I thought that I setup my Dropbox correctly, pointing t...
desktop
sync
  • Jay's avatar
    Jay
    7 years ago
    Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data.
     
    This can only be checked manually by yourself since only you know which files need to be kept or discarded.
     
    The reason for these extra folders is that previous you had folders which were selectively ‘unsynced’ already according to the desktop app. This should delete the local copy of the folders on that drive.
     
    However, it seems that the folders were either recreated by some app, or the folders weren’t deleted in the first place. They would’ve had a gray minus symbol showing that they weren’t syncing to the site.
     
    When connecting the Dropbox account to the external drive after the reinstall, either these folders were then allowed to sync to the drive (i.e. all folders had a check next to them), and then this would create the selective sync conflicts. 
     
    This is done avoid data loss, since as I mentioned, only you know which files should remain or not.
     
     
    Hope this helps to clarify matters!
     
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi William, unfortunately there’s no way of merging the folders into one using Dropbox, since there isn’t a way of knowing which folder/file has the most up-to-date information in it, or instead older files that do have important data.
 
This can only be checked manually by yourself since only you know which files need to be kept or discarded.
 
The reason for these extra folders is that previous you had folders which were selectively ‘unsynced’ already according to the desktop app. This should delete the local copy of the folders on that drive.
 
However, it seems that the folders were either recreated by some app, or the folders weren’t deleted in the first place. They would’ve had a gray minus symbol showing that they weren’t syncing to the site.
 
When connecting the Dropbox account to the external drive after the reinstall, either these folders were then allowed to sync to the drive (i.e. all folders had a check next to them), and then this would create the selective sync conflicts. 
 
This is done avoid data loss, since as I mentioned, only you know which files should remain or not.
 
 
Hope this helps to clarify matters!
 
andrewjacoby's avatar
andrewjacoby
Helpful | Level 6
6 years ago

I have a ton of "selective sync conflict" duplicate folders that appeared out of nowhere. It seems that the duplicate folders have some files and subfolders within them, so it is not a matter of just deleting them. It seems from your post (and please correct me if I'm wrong) that it is impossible for Dropbox to simply merge all the files and subfolders into the correct folder. And instead I have to spend the next day cutting and pasting all the files and subfolders back into the original folders that they were moved from for some unknown reason. And the Dropbox page that addresses this error message insists that I "created" a new duplicate folder with the same name (which I did not do). So there is apparently no way to stop this from happening again after I fix the Dropbox problem.

  • SxFtSxInch's avatar
    SxFtSxInch
    New member | Level 2
    6 years ago

    After upgrading to latest version of Dropbox and enabling Smart-Sync I found that 5,334 Folders with 43,980 Files in them had been "designated" as conflicted. Then Dropbox started to "UPLOAD". I have no idea what it was uploading - I didn't ask for it to do anything different at this point, I just simply installed the new app. But the process took overnight on my laptop using an ethernet connection (it could not be done in less than a week using WiFi). Without a shadow of a doubt I know that your explanation of "Accidentally naming a folder/file with the same name" is inadequate and is missing another major systematic cause. I could NOT have "accidentally" named 5,334 folders with the same name. Nobody, with the possible exception of my wife, thinks I'm that stupid. After using and praising DropBox since its inception, I'm now afraid to touch it. Almost anything I do now (e.g. checking or unchecking Online Only) starts an interminable upload process. I have no less than 7 PC computers and 5 mobile devices that are all linked to the same Dropbox account. It worked beautifully (i.e. as I expected) prior to the "upgrade." I wish I had checked with the community before enabling Smart-Sync. By the way, since the late 90's I been using a wonderful backup program called "SmartSync Pro" from www.smartsync.com. How did DropBox avoid a lawsuit over the use of the name SmartSync?

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey SxFtSxInch, sorry to hear you’re feeling this way; I ran a search on our system & I could see that you’ve chatted in to my colleague, where you’ve made some progress together, so it would be best to gather all relevant details under the same email chain for convenience’ sake. 
       
      While I’ve now made sure to include a copy of your comments & I’ve increased your support priority internally, I remain at your entire disposal should you need more help in any way. Thanks! 
      • WilliamLow's avatar
        WilliamLow
        Helpful | Level 5
        6 years ago

        Last year, I started this original thread and realized that this issue is still a problem, so I am going to offer my solution, which is FAR from perfect!

        1. I shut down all computers that use Dropbox except for one which has lots of extra disk space. This is used as my "master" dropbox storage 

        2. I used a folder synchronizer app (in this case, SoftoBe's FoldersSynchronizer but there are others out there) to synchronize my Dropbox folder with the Selective Sync Conflict folder. Both folders are now the same. 

        3. I delete the Selective Sync Conflict folder

        4. If you have additional Sync Conflict folder, continue steps 2 and 3 until those folders are gone. Give Dropbox enough time to sync this to the cloud.

        5. Open one computer at a time, giving it time enough to sync. If you see any new Selective Sync Conflict folders, use steps 2 and 3 to clear out those folders.

        This is definitely a nerve-wracking process, especially the part when I delete the Sync Conflict Folder. Don't do this without plenty of backups on hand.

        If this is a really bad process, please let me know. I hate giving out bad advice!

    • Dean P.3's avatar
      Dean P.3
      New member | Level 2
      6 years ago

      Same here, updated the dropbox app, 50,000 files on conflict. What have you done dropbox is cause me a morning of wasting time. Instead i might invoice you for my time to try and sort it. What a **bleep** up

      • Michael L.96's avatar
        Michael L.96
        Helpful | Level 7
        6 years ago
        I wish Dropbox would unmarked This Thread as solved because it's not! This morning I had to delete a conflicted folder full of my Android apps for which I only have backup on Dropbox! I sure hope my work is not gone! Dropbox if you are reading this please go into my account and fix things if possible. The folder name is 1 Android Apps.
  • pm3415's avatar
    pm3415
    New member | Level 2
    6 years ago

    i'm having similar problems.  I run dropbox on three different computers, and my files/folders are now *bleeped*.

    For comparing file versions, I have used Scooter Software's "Beyond Compare"  for a long time, to great success.  Even so, this is going to take a great deal of time to get sorted out!

    Don't even want to think what is may have done to shared folders.

    Oh which I'd just stuck with selective synch options!!

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey kjconnors & pm3415, while I have some tips that could be helpful, please let me know if you’d need further assistance from me in any way & I’ll try to touch-base with you asap. Thanks! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!