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Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
Hi Megan
She has tried in both Chrome and Safari and in Incognito mode and she is still having issues. I was on chat with support on Friday and they noticed that my default settings of "view only" links are NOT working and for some reason Dropbox is creating them as "Edit" links (even though they are set as "view only". They have escalated my ticket to their supervisors but I have not heard back. Could the "Edit" setting be causing all the issues?
I tried to invite my customer to my folder so she can at least gain access in the meantime while I try to troubleshoot everything, but the folder is 31gb and she does not have enough space in her Dropbox and it won't let her join unless she adds more space. Needless to say, this is quite frustrating for both of us!
Thank you for any help you can provide while I wait to hear back from support.
- Nancy
Dropbox Staff
Hey christy21, hope you don’t mind if I jump in.
Have you tried deleting one of your shared links, as a test, and creating a view-only link again for your customer? If she tries to access it after that, does she get the same prompt to request access from you? If yes, and you grant her with access, can she view it and download it then?
I was also able to locate your ticket in the meantime and I’ve left an internal note to our team for you.
Hi Nancy I don't want to delete any links as of yet, because I have hundreds of customers and I don't want to create more problems for other people if I delete links.
I have a Whole Shop folder of designs with multiple categories of folders inside the main folder. I want her to be able to access all the designs and be able to search by design name. She can get to the main folder page, but there is no search bar at top.
She has a free account, but I was told that there should still be a search bar function on free accounts? Thank you for trying to help!
