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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago
Solved

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Hey christy21, hope you don’t mind if I jump in. 

Have you tried deleting one of your shared links, as a test, and creating a view-only link again for your customer? If she tries to access it after that, does she get the same prompt to request access from you? If yes, and you grant her with access, can she view it and download it then? 

I was also able to locate your ticket in the meantime and I’ve left an internal note to our team for you.

christy21's avatar
christy21
New member | Level 2
4 days ago

Hi Nancy I don't want to delete any links as of yet, because I have hundreds of customers and I don't want to create more problems for other people if I delete links.

I have a Whole Shop folder of designs with multiple categories of folders inside the main folder. I want her to be able to access all the designs and be able to search by design name. She can get to the main folder page, but there is no search bar at top. 

She has a free account, but I was told that there should still be a search bar function on free accounts? Thank you for trying to help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey christy21 - sorry to jump in here, but could you clarify if your collaborator is signed into her account when accessing your shared links or not?

    There should be a search bar when searching for files from a logged in state, that's why I'm asking. 

    • christy21's avatar
      christy21
      New member | Level 2
      4 days ago

      Walter  Yes, she is signed into her account (it's a free account) I have a screenshot - how do I upload it?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        You can either copy and paste it on your reply's box or use the camera icon instead christy21 

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