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Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox sta...
Hi skepticalthinker ,
Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah. Reading through your thread, this is very strange indeed. You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience. The best I can suggest here is to contact support for help. They'll be able to go through your specific situation and troubleshoot your specific link. Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.
Jason
Walter
Dropbox Staff
Dropbox StaffThanks for the screenshot christy21 - much appreciated.
I can see that they haven't added the content to their own account. Once they do, they'll be able to search within the folder you shared with them via a link normally.
Let me know if that doesn't work for you and your collaborator though and we'll take it from there, if needed.
Walter Thanks for your help - but I don't understand. How do they add the content to their account? They have a free account and the folder is 31gb so they don't have enough space to add it to their account? or am I missing something?
- Hannah
Hey christy21, indeed, if the recipient's account doesn't have enough space, they won't be able to add the folder to their account.
Also, I'm afraid that searching isn't possible through shared links for any type of account, but we do appreciate the feedback on this and I've passed it on to our team.
I hope this clarifies things.
