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seattlemusic's avatar
seattlemusic
Explorer | Level 4
2 years ago

Shared Links Requiring Login

Although a shared link is set to allow anyone to view it, dropbox is not allow them to. They are prompted to have to create a log in.   Is anyone else experiencing this?   What was the solution? ...
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Shared Links
seattlemusic's avatar
seattlemusic
Explorer | Level 4

It appears if you choose to share a file with the file open, for whatever reason, dropbox will prompt a view to create a login/ to login. But if you are looking at a list of files and choose to share the file with the share icon, then it may work.

seattlemusic's avatar
seattlemusic
Explorer | Level 4
2 years ago

Although the settings say anyone can view the link, I am being sent a message where the person attempting to view the file has requested to view it. I have to approve the request, and then they can view the shared file. Why is this happening?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi seattlemusic, thanks for bringing this to our attention.

     

    Just to clarify, are you definitely sharing a link to the file, and not sharing the file directly to a user's Dropbox account?

     

    This will help me to assist further!

    • seattlemusic's avatar
      seattlemusic
      Explorer | Level 4
      12 months ago

      I am sharing a link to a file.

       

      I select the share icon.

       

      Then 

      Anyone with this link: 
      can view
      Settings
       
      The choose copy link.
       
      The settings says anyone with the link can view the file, but the person who clicks on the link still must be prompted to request access because I receive an email saying I need to grant them access.
       
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the info, if you view the link from an incognito/private browsing window, do you get the same prompt?

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