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Forum Discussion
sharing files - they stop playing after one hour
I regularly share my video ZOOM files with my clients , most of which are 1 to 1 hour and 30 minutes in length. Several of them have complained that the recordings stop after the one hour mark,...
Rich
Super User II
Super User IIAre they viewing them on the Dropbox website, or downloading them and then viewing them?
If they're viewing them on the website, know that the website only shows a transcoded preview of the original video, and that preview is limited to the first 60 minutes for Plus and Professional accounts (Basic accounts are limtied to the first 15 minutes). To view a video longer than 60 minutes, your clients will need to download the video and watch it on their computer in an appropriate media player.
This is not good for our company SKY Global Productions
We have 3 accounts as we are doing lectures for seniors and mostly are 1 1/4 hours.
Many do not participate on-line and ask for the recording.
The lecturers do not permit us to let participants download the lectures.
We are willing to pay for the option of recording more than 1 hour.
- Walter
Dropbox Staff
Hey there Daniel wlodavsky; thanks for using Dropbox and welcome to the Community!
I'm not sure if this would do the trick for you, but have you considered using shared links to those files and then disabling downloads, if you're on a plan that offers that feature, be it our Professional plan or one of our Business ones for teams?
Apart from that you'll also be able to set a password to the shared links and set an expiry date as well if needed.
I hope this helps, Daniel.
Walter hi,
The problem is that our files length is more than 1 hour.
We do "Disable download" .
What can we do?
Daniel
- Walter
Thanks for the follow up, Daniel.
Since your video files are more than an hour and at this moment the preview of those on our website is capped at 1 hour, you may want to consider breaking up your recordings in two files before uploading them to Dropbox through a 3rd party app.
I know this is far from optimal, but I hope it helps!
PS: If you'd like to suggest a change on this, I'd recommend posting it in the relevant section of our Community so other users can provide their own thoughts on this and up-vote it to show their interest.
Hello Daniel,
We have Dropbox for Business and are using shared links with download disabled, and expiry date set on the link.
Our users still can only see 1 hour of the video.
How/are we able to open this to the full video which is often more than an hour.
Thanks,
Chris
- Jay
Hi Chris82, if the users can only see 1 hour of a video, then you're not on a paid Dropbox Business team. Instead, you're most likely on a paid personal plan, namely Dropbox Professional which has the option for expiry dates on links.
You can confirm what plan you're on by viewing this page on your account. Let me know what you see there!
