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Forum Discussion

MimiB's avatar
MimiB
Helpful | Level 6
6 years ago

Smart Sync options are missing on my context menu

I have scoured the forums for help. There is no "Smart Sync" Option when I right click on a folder on my business dropbox. I used to have the option, it disappeared 2 days ago.  Pertinent info - Win...
Desktop
Sync
  • MimiB's avatar
    MimiB
    6 years ago

    Yes we got it resolved. We did a more in-depth removal of dropbox even than the one I found above followed by repeating several of the same simpler steps outlined above and finally something triggered it to work. I can't tell you exactly what worked because I have no idea to be honest. Something in the sequence of events maybe. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there MimiB  - sorry to hear about this.

This might sound far fetched but could it be that you're running the desktop app without admin rights (on the computer at hand)?

If that's the case, note that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. This enables multiple different core features of Dropbox, including:
  • Sync icons that show the sync status of files and folders
  • Right-click context menus for taking quick actions in Dropbox
  • Access to Smart Sync
For the vast majority of users, the desktop app is automatically installed with admin privileges. However, if you didn't install with admin privileges you can follow the instructions below to do so.
 
[If you don't have admin rights on your computer (for example if you're using a work computer), you may need to ask your IT department for help.]
 
This is how to install the Dropbox desktop app with admin privileges
  1. If you already have Dropbox installed, uninstall the application.
  2. Download the Dropbox application.
  3. Open the installer.
    • Do not right-click, and do not command-click Run as an Administrator
  4. Follow the instructions in the install wizard.
    • If you’re asked for an administrative username and password, enter them or contact your administrator to sign in.
    • If you’re not asked for an administrative username and password, you’re already an admin on your computer.
  5. Complete the installation and sign in to Dropbox.
Let me know if this helped Mimi!
MimiB's avatar
MimiB
Helpful | Level 6
6 years ago

I knew I was missing a point - this is my personal machine. I am the admin. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    So are you back up and running now Mimi?

    • MimiB's avatar
      MimiB
      Helpful | Level 6
      6 years ago

      I am sorry - I meant I forgot to tell you in my original post that I am the admin on this machine - that is not the problem. I am not up and running.  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Ah, I see now. Thanks for the clarification Mimi. 

        At this point, could you please try unlinking and relinking your account to the affected device? 

        Should the issue persist, please send me a screenshot of how this problem has manifested itself on your end so that I can have a concrete view of the matter at hand.

        Thanks!

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