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sydneyrei's avatar
sydneyrei
New member | Level 2
7 years ago

Smart Sync options are missing on my context menu

I've noticed that my local Dropbox files have not been syncing lately. Normally you just have to "Right-click" on these files/folders and Smart Sync should be in one of the options. Not anymore!

 

Help!

Desktop
Sync
  • Jay's avatar
    Jay
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, if the option isn’t there any more in the context menu on your machine, then the Dropbox desktop application isn’t running or working as it should.
     
    Could you check if the app is running, and additionally if the files themselves have any green ticks or other syncing icons?
    • vipbrands's avatar
      vipbrands
      New member | Level 2
      6 years ago

      hello I have the same problem no smartsync option when I right click-

      there are green ticks dropbox is up to date and i have rebooted sevral times  outlook 365

      what can I do

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hi vipbrands, only Dropbox Professional or Business plans plans offer Smart Sync. Could you check on this page to see if you’re on one of these plans?
         
        Thanks in advance!
    • KarinLomes's avatar
      KarinLomes
      New member | Level 2
      6 years ago

      All my files have green ticks and it says up to date. But still the smart sync option does not show. I have Dropbox Plus.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Could you let me know if you've opted into using it first KarinLomes?

        To do this, please go to your desktop app's preferences and navigate to the 'Sync' tab. Do you see the option to enable Smart Sync there?

        Let me know what you find!

    • sydneyrei's avatar
      sydneyrei
      New member | Level 2
      7 years ago

      Thanks for the quick reply Jay.

      The problem has been solved, restarted my computer twice and then it was working again. Strange but everything is A ok now.

       

      THanks again!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for getting back to me! If you just upgraded to a plan with Smart Sync, usually a reboot is needed for the desktop app to register the change and provide those options.
         
        If this wasn’t the case in your instance, then it might have been a gremlin in the machine, and rebooting scared it away!

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