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Forum Discussion
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Hi Jay,
I am having the same issue with iPhone 13 Pro Max. Just upgraded my account last night and all pictures and videos were uploaded. Then I changed the white balance and exposure on several photos, took some new pictures, and boom! The APP was stuck. I had to delete the APP and reinstall it to see my edits. I wonder if other content creators are also experiencing the same issue? Or did I do something wrong? Please advise.
