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Forum Discussion
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
- Hi @akvictor84, thanks for messaging today!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Why isnt this fixed yet at the end of September? I am on ios 15 and have 1 month old iphone 12 pro max with 256gb capacity and 110gb free dropbox version 252.2 been stuck at scanning photo library for a whole day now. no upload activity on my phone from dropbox.
geoffmacd
Dropbox Engineer
Dropbox Engineer
Can you try turning off "new photos only" from the camera upload settings. Please ensure you are backing up "all photos".
Thanks.
I'm not turning that off because I am not going to deal with duplicates that dropbox likes to shove in there regularly. Your app doesn't finish uploading everything that is NEW since turning on camera uploads the first time when it should. Fix that first!
I reinstalled the app today and manually selected 2 days of photos and videos. It didn't upload them! AND!!!!!!!!!!!!!!!!!! it does not upload in the background when I have all settings enabled for that in ios. Your app no longer has a setting to upload in the background when it did in the past.
Mine just locked up again and I read this thread. Nothing helped!
But when I was in Account settings on the iPhone I just saw a 'Clear Cache' button and decided to click it for kicks and giggles. Lo and behold it started uploading. Only did about 5 photos before stopping again 😞 Clearing the cache again restarted it.........
SOramI did that but it appeared to sync 3 files and is stuck again. Thanks for an idea to try something else.
geoffmacd I am giving up on Dropbox. After turning on photo uploads for all photos it was stuck at scanning my 6800 photos/videos. FYI I only have approximately 50 new ones that this useless app won't sync, the rest was already synced months ago on my old phone. I will plug my phone in to pc and manually download my photos and videos as Dropbox don't work on there. Maybe in a few months I will try again.
Dropboxers don't know how to help people here and their support is already worse than AOL back in the 90s where when you call in, YES CALL IN!!!!!!!!! they would only tell you what can be found in their online support pages anyway, just like here. So just like AOL these guys have no clue what to do and just refer you to online documentation. So like I said I cannot wait any longer for slow, unreliable support. I am paying for the 2TB plan and I can't get reasonably responsive support. Unacceptable! And yes, I emailed support and each time their response takes at least a day and they refer me to online help which I have already tried including what is in this thread! I'm losing time as I have to get these photos and videos to my family/friends and support here is useless. On top of that, now my computer is stuck trying to sync a file I deleted on the phone to try and see if that will help anything related to this problem. So now I have 2 problems. Anyway I am rambling, I give up on Dropbox just like Dropboxers give up to offer us meaningful support. CYA!
