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Forum Discussion
akvictor84
4 years agoExplorer | Level 3
Stuck scanning photo library
Dropbox has been stuck “scanning your photo library” the last several times I’ve tried to backup my photos. Has anyone else had this happen to them?
This is still happening on my phone - it's stuck on "Scanning your photo library" and will occasionally switch briefly to the uploading bar with a couple hundred photos but then go right back to scanning. I tried deleting and reinstalling app and restarting. Any updates @Dropbox on how to fix this?
Hi sks14, if you're experiencing this issue, I'd recommend contacting the support team directly for them to investigate in more detail on their end.
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