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Forum Discussion

Glen11's avatar
Glen11
Explorer | Level 3
3 years ago

Sync issues while on wifi

Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on...
Desktop
Sync
Web
  • Nancy's avatar
    Nancy
    3 years ago

    Hi Glen11, and thanks for posting this on our forum!

     

    After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason. 

     

    Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your WiFi, then the issue would persist no matter the network you’re connected to. 

     

    I hope this clarifies things a bit.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Glen11, and thanks for posting this on our forum!

 

After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason. 

 

Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your WiFi, then the issue would persist no matter the network you’re connected to. 

 

I hope this clarifies things a bit.

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