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Forum Discussion

Glen11's avatar
Glen11
Explorer | Level 3
3 years ago

Sync issues while on wifi

Hi everyone I have dropbox not wanting to sync while connected to the wifi, if I swap to mobile data then dropbox syncs. Also same applies if I attempt to connect to any of the Dropbox websites or on...
Desktop
Sync
Web
  • Nancy's avatar
    Nancy
    3 years ago

    Hi Glen11, and thanks for posting this on our forum!

     

    After reading your message, it really sounds like the specific network/WiFi you’re connected to is blocking Dropbox for some reason. 

     

    Just like our support team suggested, I’d also recommend contacting your ISP, in order to check this. If this wasn’t related to your WiFi, then the issue would persist no matter the network you’re connected to. 

     

    I hope this clarifies things a bit.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

It definitely seems to be affecting the phone provider directly, so for some reason it isn't working on Samsung devices, or perhaps the method in which it creates hotspots, which is preventing access to Dropbox. 

 

As to what the issue might be, it wouldn't be possible to find out from our end, as it does seem to be device specific. 

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