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Forum Discussion

Marike P.'s avatar
Marike P.
Explorer | Level 4
3 years ago
Solved

Synchronization & Dropbox-folder visible in Finder/Favorites

Dropbox doesn't sync. anymore and the dropbox-folder isn't visble in Finder/Favourits anymore. What should I do?
desktop
Mac
sync
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the screenshot Marike P. - much appreciated.

     

    I can't tell if this is the latest stable version of the app or a previous build; could you ensure you're running the most recent one from this page?

     

    Also, what's your device's exact OS? Have you tried dragging your Dropbox Folder back to your Finder's favorites? If so, what were the results? 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi there Marike P., sorry to hear about this.


If you've ensured that the Dropbox desktop app is running on your computer, can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

 

Thanks so much!

Marike P.'s avatar
Marike P.
Explorer | Level 4
3 years ago

Printscreen attached

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the screenshot Marike P. - much appreciated.

     

    I can't tell if this is the latest stable version of the app or a previous build; could you ensure you're running the most recent one from this page?

     

    Also, what's your device's exact OS? Have you tried dragging your Dropbox Folder back to your Finder's favorites? If so, what were the results? 

    • Marike P.'s avatar
      Marike P.
      Explorer | Level 4
      3 years ago

      Apparently I deleted the dropbox-folder from Finder/Favourits. It's OK now 🙂

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear it's sorted now Marike P.

         

        Take care and see you around the Community!

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