We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

johnrinek's avatar
johnrinek
Helpful | Level 6
3 years ago

Syncing icons on the files in the Dropbox folder have changed

Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Desktop
GUI
Sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
ABW31 wrote:

Kindly I would like to know why the green checkmarks of some of my folders is replaced with a white checkmark with only a green (✔) inside.

A white circle with a green outline and a green checkmark indicates a folder that is in a mixed Smart Sync state; some files are local while other files are online-online, not taking up space on your drive but still located in your account.

 

To set the files back to local, right click them (you can select them all if you want first) and select Make available offline. You can also right-click the folder and chose the same option to set all files within the folder to be available locally.

 

ABW31's avatar
ABW31
Explorer | Level 4
3 years ago

Thank you! It is all clear now.

Best regards.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!