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Forum Discussion
Jess1234
2 years agoNew member | Level 2
'Syncing is paused while a file in this folder is open. close the program using this file', why?
Hello, I have added dropbox to my desktop but it keeps coming up with 'Sync issues', when I clock on the issue it says 'Syncing is paused while a file in this folder is open. close the program using ...
amcsi
2 years agoExplorer | Level 4
I am also getting this same issue, though I haven't tried reinstalling yet. Though by the sounds of it, it's not worth trying :S
Hannah
Dropbox Staff
2 years agoThanks for letting us know about this, amcsi, and sorry to see that you're having this issue.
Can you let us know if you've tried the troubleshooting steps in this thread?
Does restarting the computer and the Dropbox app help at all?
- amcsi2 years agoExplorer | Level 4
Hi Hannah,
I tried restarting the computer. I didn't exit every application in my Windows (which would be troublesome), but I exited the app that's responsible for the file in question. They did not help.
- Nancy2 years ago
Dropbox Staff
Hey amcsi! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?
- Valeri11112 years agoExplorer | Level 4
When this happened last time it resolved itself after about half a day. I have the same issue again with a new user.
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