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Peterforest's avatar
Peterforest
New member | Level 2
4 years ago

The share Link in word does not open

Share link in word not opening   I have the share folder link and after inserting the hyperlink into a  word document, I find that the link does not open the folder I get the error message: "...
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  • Walter's avatar
    Walter
    4 years ago
    Hey there Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

    Can you please let me know if this happens for all of your shared links or only this specific one? 

    Also, what version of MS Word are you using when you notice this? 

    Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

    In any case, please keep me posted!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there Peterforest, thanks for joining our Community and sorry to hear you're having issues with this. 

Can you please let me know if this happens for all of your shared links or only this specific one? 

Also, what version of MS Word are you using when you notice this? 

Since you can open this normally through your email, it might be that the Word app on your device can't parse it properly. 

In any case, please keep me posted!
Michelle L's avatar
Michelle L
New member | Level 2
3 years ago

I have the same issue.  I am using word 2016 and can open links from drop box in an e-mail but can't open them in word.  You mentioned that word might not be able to parse it properly.

 

Do you know how to fix this problem as I need to be able to hyperlink the drop box documents into my word document.


Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Michelle L, if the Dropbox link works normally in the browser, but can't be opened via Word, then it would be an issue with Word directly, and there isn't anything we can recommend directly. 

     

    You can try contacting Microsoft support for further assistance on this matter. 

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