You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

feklee's avatar
feklee
Helpful | Level 6
4 months ago

The syncing on my headless Linux setup is quite slow.

I am running Dropbox under Arch Linux on a Hetzner server in a datacenter in Finland. Ocasionally I do data processing on the server because it's a fast machine. Sometimes uploads of these changes to Dropbox get stuck. Three days ago, the upload of a single 3.5 MB file took more than half an hour. There was almost no load on the machine, and it has a 1 GBit/s connection. It was just sitting there, and this is not the first time:

 

Speedtest to a server in Germany:

 

What could be the reason? How do I find out more?

 

I contacted support, but that was not helpful. It seems that there is no proper support for headless Linux installations with only text terminal access.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi feklee, and welcome back to our Community. 

     

    I did a bit of searching in our system and I could locate your current ticket. 

     

    Since your case is being handled by our advanced team, I’d still recommend continuing the support interaction with them directly. 

     

    I’ve also gone ahead and left an internal message for them to see and get back to you as soon as possible.

     

    For anything else, I’ll be right here.

    • feklee's avatar
      feklee
      Helpful | Level 6

      Thank you, Nancy! It's not super urgent, but I hope that there will be a solution eventually. It's a recurring issue.

      • feklee's avatar
        feklee
        Helpful | Level 6

        I did get another response from support, but it's as before: no explanation, just the recommendation to reinstall Dropbox

         

        This is completely intransparent. I'm not sure if I should trust my data to Dropbox any longer.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!