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Forum Discussion
"There was a problem completing this request" on every browser operation at Dropbox website
Hello, All! I am hoping someone can offer some wise words to help with this weird problem I have started to have with the Dropbox website. Since most of my files in my Dropbox Home account are stored...
Hello, Megan!
Thank you for your kind response. Let me answer your questions in order.
- In regards to the website access, I know it might sound trivial, but have you tried accessing our website, using an incognito tab on any of your browsers? Yes, I have and I discovered an interesting situation.
- If I go directly to a browser (any browser) and type in "dropbox.com" in the address bar to access my Dropbox account from there, the website works as expected. I can search for files and folders from the top search bar, no problem.
- The problem that I reported earlier occurs reproducibly in ONE specific situation, when I access the Dropbox website by clicking on the globe icon on the popup menu from the Dropbox App (screengrab below). Getting to the Dropbox website via this method causes the exact problem I mentioned earlier.
- Are all of your browsers up to date with the most recent updates? Yes, of course.
- As for the app, can you clarify the app's precise syncing status, while we speak along with the version you're using on your end? As you can see, the syncing status of my Dropbox App is stuck at "Syncing 11 files" for weeks now - as I mentioned earlier. This does not seem to hamper the actual syncing of newer files as and when they are generated or moved, but the status does not change, not even if I close down the Dropbox App and restart it, or reboot my computer.
Does that clarify my weird situation? Thanks again for trying to help. ~~ S
Walter
Dropbox Staff
Dropbox StaffHey suirauqa, thanks for the additional information and the screenshot too.
Have you tried clearing your browser's cache at all since you first noticed this?
When it comes to the desktop app, can you try fixing your hardlinks and permissions and let us know if syncing gets stuck at the exac t same number of files again?
Hi there, Walter! I was really hoping that the link you provided would lead me to a solution. However, the weird bit is that I seem to have neither of those two options, "Fix hardlinks" or "Fix permissions", under my Account tab in the Dropbox app. I noted that the original message in the link was from 2020; perhaps the settings changed in these three years? Please see below for a screengrab.
Thanks for trying to help! ~~ S
- Walter
Are you pressing down ALT+H (or the spacebar for Macs while on the Account tab suirauqa?
Walter, seriously, THANK YOU. I had not pressed Alt-H earlier at the Account tab. The moment I did, those options magically appeared. I clicked on Fix Hardlinks first and got a message that the hardlinks were fixed and copied into links. Next I pressed Fix Permissions. A blank console window of some kind opened up. So I closed it down. Once I closed the preferences box, I noticed Dropbox was now syncing some 10,000 files (Yikes!) and hovering on the app in the tasktray showed files being synced and uploaded. This is going to take some time I think, but I shall see what happens at the other end and write back here.
You are awesome, Walter.
EDITED TO ADD: Sorry, the App still seems to be stuck at "Syncing 11 files." 🙄
