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joshbreindel's avatar
joshbreindel
New member | Level 1
2 months ago

There's a .canary file causing syncing issues on my Dropbox app.

Hey all!  My local backup software failed out yesterday - it reported that there was a file in use in Dropbox.  I poked around and found that ".canary" in my Dropbox cache was marked with the syncing...
Delete
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 days ago

Thanks for the screenshots WokeSucks  - much appreciated.

It seems that you're running a beta version of the Dropbox desktop app. Can you check if you get the same results on the latest, stable version from this page as well? 

Just make sure to toggle off the 'early releases' from your account's settings first. 

WokeSucks's avatar
WokeSucks
New member | Level 1
4 days ago

Hi Walter
After the installation of the stable version (Standard installer) in systemtray the same features appear: Dropbox 217.3.4297
2nd trie: I dowloaded the Dropbox 216.4.4420 Offline Installer.x64.exe
Features in systemtray: Dropbox 216.4.4420
Unfortunately both installations end with the the same problem...
Should I uninstall Dropbox first and thén trie the stable version?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Yes, that would be my next suggestion too WokeSucks 

    Let us know how it goes!

    • WokeSucks's avatar
      WokeSucks
      New member | Level 1
      4 days ago

      Hi Walter,
      Uninstall completed with Revo-Uninstaller.
      Re-install completed with Dropbox 216.4.4420.

      Still the same problem.
      Status says: Sync planned (and that does not change)

    • WokeSucks's avatar
      WokeSucks
      New member | Level 1
      4 days ago

      I deactivated the firewall.
      Then dubbelclicked the canary-file.
      Message: RPC-Server not available...

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 days ago

        Hey WokeSucks, did you first disable your firewall and reinstalled the Dropbox app after that? 

        Please also make sure to restart your computer in the meantime. 

        If this doesn’t help either, we’ll look into this further.

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