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Forum Discussion
Upload app sync speed is insanely slow compared to web speed
Located in South Africa.
I have 500 mbps down/100-200 mbps upload.
When I use the browser to upload 1 gb, it uploads in a minute or so.
When I upload the same 1gb via the dropbox app, it c...
Update:
I uninstalled NordVPN app and suddenly dropbox upload speeds are back up to 14,000 kb/s.Which means that even though NordVPN was OFF, and not active, it still had some bizarre impact on UPLOAD speed. No effect on download...
The confusing part is that my laptop also has the NordVPN software installed. However, it has no issue on that computer.
Laptop is running windows 11, while main machine is running windows 10 pro.
Would really love to find a solution if anyone has one.
Thank you for the answer, Rich. I'm aware of the conversion of kbs>mbps. Its why I felt I needed to write here.
My other PC in a different location with the same internet speeds has the dropbox app at that point is uploading 1gb within a minute or two as well. But this PC and app, the internet speed is the same but the upload speed is throttled big time. I'm not sure what to point at because again, the disparity is huge. I work in VFX and I need to upload 10-100 gb/day. 1 gb taking 1 hour to upload is just not feasible.
Especially when I upload it to the website in 1 minute and it is immediately available for syncing on my desktop app and is able to sync/download at 26,000 kb/s.
So why is my downloads speed 26,000 kb/s and upload speed crawling at 160 kb/s in the app? That's my big question. I can see what you wrote making sense, but it doesn't account for the same file tested at a different location/PC with the exact same speeds on internet speed tests, but uploading much faster?
Jay
Dropbox Staff
Dropbox StaffHi andy03, thanks for bringing this to our attention.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
I have installed NordVPN. However, I only enable Nord VPN when I absolutely need it. Most of the time, it is off. For these upload tests, I also had the NordVPN app off/VPN turned off.
- Jay
If the app is uploading slowly to the Dropbox servers, then something could be throttling that connection. Are you certain that you have no other software that could be monitoring the Dropbox folder or app?
Have you contacted your ISP for further assistance on this matter?
I just opened a laptop with a wifi connection, uploaded the same 1gb file. It took exactly 5 seconds to upload it to dropbox servers using the desktop app on the same internet connection.
As for software, I don't know. I don't use any firewalls, VPNs when I can help it. Short of reformatting my PC, i don't know what else to do.
