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Forum Discussion
Upload app sync speed is insanely slow compared to web speed
Located in South Africa.
I have 500 mbps down/100-200 mbps upload.
When I use the browser to upload 1 gb, it uploads in a minute or so.
When I upload the same 1gb via the dropbox app, it c...
Update:
I uninstalled NordVPN app and suddenly dropbox upload speeds are back up to 14,000 kb/s.Which means that even though NordVPN was OFF, and not active, it still had some bizarre impact on UPLOAD speed. No effect on download...
The confusing part is that my laptop also has the NordVPN software installed. However, it has no issue on that computer.
Laptop is running windows 11, while main machine is running windows 10 pro.
Would really love to find a solution if anyone has one.
the main computer is connected via ethernet.
things I've already done:
-ethernet connection
-wireless only connectoin
-restarting computer
-restarting router
-testing speed on different network/location (the speed is still slow for upload on the main machine)
-testing speed on machine #2 via laptop on both networks-- (speed is super fast for the same file to upload to dropbox on the same networks)
-uninstalling and reinstalling dropbox itself
-plugging into different ethernet ports.
When i first connect ethernet, dropbox upload speed jumps to 2-3,000 kb/s for a second and fall back down to 100-140kb/s.
It seems the network is not the issue, nor is the wiring or connection.
The issue is the main machine and something barring it/blocking it.
Update:
I uninstalled NordVPN app and suddenly dropbox upload speeds are back up to 14,000 kb/s.
Which means that even though NordVPN was OFF, and not active, it still had some bizarre impact on UPLOAD speed. No effect on download...
The confusing part is that my laptop also has the NordVPN software installed. However, it has no issue on that computer.
Laptop is running windows 11, while main machine is running windows 10 pro.
Would really love to find a solution if anyone has one.
- Jay
Dropbox Staff
NordVPN does have a service running in the background, so if you're using the desktop app (not the browser extension), it could still be affecting the traffic to Dropbox.
I'm glad to hear you were able to locate what affected your connection. It might be worth contacting NordVPN support since they might be able to help with specific information related to their app.
I'm replying to this thread 8 months later to share that I was having the exact same problem with Mullvad VPN installed. When I was off the VPN I was getting 10-30kb/sec with a lot of pauses. Turned it on and speed immediately shot to 400-600kb/s and sustained. If you have a VPN, even if it's off, test if the VPN software is causing the problem!
