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Solved
Upload app sync speed is very slow on macOS.
macOS: Sonoma 14.6.1
Dropbox desktop App, auto update is on, currently v209.4.3661
Dropbox Advanced - 310TB
Speed Test: 110Mbps Download/24Mbps Upload
Been using dropbox for 10+ years wit...
I might've fixed it.
I logged out of dropbox then uninstalled and reinstalled dropbox.
Logged back in.
It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning.
The slow syncing issue came back. But once again doing the following solved it. Hopefully it doesn't happen every 2 months....
- logged out of dropbox on desktop app (preferences > accounts > sign out)
- uninstalled drobox
- reinstalled dropbox
- logged back in
I've been having this problem intermittently for years. Currently it happens at least once per month. This is torture. I'm getting ready to switch to a different cloud storage provider.
- Hannah
Dropbox Staff
Hey alex g.33, thanks for the nudge here and sorry to hear about this.
Do the steps that the OP provided above, help at all?
HannahI've tried OP's steps in the past and they did resolve the problem, but only temporarily, and the re-indexing takes a very long time so it's not something I want to be doing on a regular basis. Fortunately I can often resolve the problem by quitting the dropbox app and restarting it. I now have to this pretty much daily or the dropbox sync speed will drop to 16 KB/s even though my internet service clocks 160 Mb/s.
I don't understand why it's taking years for Dropbox to even acknowledge this issue let alone do anything to fix it. I've seen many people post about this issue but it always seems like dropbox staff are just hearing about it for the first time. I'm starting to think that Dropbox has a policy that prevents support staff from publicly acknowledging their software's bugs.
