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Wisdor's avatar
Wisdor
New member | Level 2
8 years ago
Solved

Upload keeps getting stuck

Int he past month on 6 different macs at work, Dropbox keeps getting stuck uploading files. You have to unlink dropbox, relink it, synch nothing, then synch individual folders one at a time. Its star...
desktop
sync
  • apraetor's avatar
    apraetor
    8 years ago

    This behavior can be expected any time a file stored in Dropbox is locked for exclusive access.

     

    What kinds of files is it getting stuck on? I've encountered behavior similar to what you describe, when I attempted to store an Eclipse software project inside of Dropbox. Any time the project was open Eclipse would lock access to certain files; Dropbox would attempt to sync them, and get "stuck"; it wouldn't just skip over them. As soon as I closed Eclipse Dropbox would resume syncing. 

     

    As you said, when you zipped them you were able to upload them successfully. So it sounds like you're describing a situation where the files are being locked because they're currently open.

     

    To verify that the issue isn't something to do with filenames, you can also check here.

     

    Mod note: edited to update link in post [last update 2022]

Wisdor's avatar
Wisdor
New member | Level 2
8 years ago

Ive narriowed down the issue to : it doesnt like SOME FILES.

 

I can't figure out what it is about these files. They have nothing in common. I took a bunch of them, images, illustrator fiels etc and zipped them into a folder. They uploaded with no problem. The larger isssue is that on encountering one of these files, Dropbox doesnt skip them it simply gets stuck and refuses to upload anything else!

apraetor's avatar
apraetor
Icon for Super User alumni rankSuper User alumni
8 years ago

This behavior can be expected any time a file stored in Dropbox is locked for exclusive access.

 

What kinds of files is it getting stuck on? I've encountered behavior similar to what you describe, when I attempted to store an Eclipse software project inside of Dropbox. Any time the project was open Eclipse would lock access to certain files; Dropbox would attempt to sync them, and get "stuck"; it wouldn't just skip over them. As soon as I closed Eclipse Dropbox would resume syncing. 

 

As you said, when you zipped them you were able to upload them successfully. So it sounds like you're describing a situation where the files are being locked because they're currently open.

 

To verify that the issue isn't something to do with filenames, you can also check here.

 

Mod note: edited to update link in post [last update 2022]

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey again, Wisdor, 

    Thanks for getting back to me with that. When you get a chance, try the bad file check link that apraetor provided, and let us know. 

    If you’re still experiencing the issue after that, we’ll need to put you in touch with our support team for further troubleshooting. 

    Cheers! 
     
    [This thread is now closed. If you have a similar or new question, you can ask here]
     

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