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UsluA's avatar
UsluA
New member | Level 1
8 days ago

Very slow syncing on Windows computer

Hi, I have been a Dropbox user since it is lunched. I have never had an issue with upload or download speeds. Recently for the last month I am having trouble uploading my files. It takes 10-20 time...
desktop
sync
Windows
UsluA's avatar
UsluA
New member | Level 1
8 days ago

Thank you for quick reaction!

My ticket number was Ticket #24719462

This issue is more than a month problem, during this time I have restarted both my computer and Dropbox many times.

 

Best regards,

Ahmet

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 days ago

Thanks for the update and the ticket number, UsluA.

I see that the agent working on your case asked you to update her in case the troubleshooting steps didn't work, but since you didn't reply, the ticket closed from inactivity.

Since the issue persists, I'd suggest replying back to her email; even though the ticket is closed, you should be able to reply, which will create a follow-up ticket for our team.

They have access to account specific info, so they'll be able to assist you faster.

Let us know when you have an update or when the issue is resolved!

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