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Kat6's avatar
Kat6
Helpful | Level 6
5 years ago
Solved

Video .mov Files transfer as Jpegs

I just transferred 18 videos in the .mov format using my Mac desktop (up to date, running Catalina).  They each took 5 minutes or so to transfer, as would be expected. However, when they transferred,...
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  • Kat6's avatar
    Kat6
    5 years ago

    Haha, leave it long enough, and we'll answer our own questions.  Yes.  My photos all transferred as jpegs, but today I learned that jpegs can be different sizes, so my iPad photos will go up to Dropbox in their original size from my iPad and will be downloadable by my Mac in their original size.

l3x's avatar
l3x
Explorer | Level 4
3 years ago

Hi There, 

 

I'm having the same issue.  When I transfer some videos (.mov) from my iPhoto App into a drop box folder, by dragging and dropping the files are converted to .jpeg.  How do I resolve this issue? Not all the videos just some of them.  

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey l3x, sorry to hear you're having issues with this.

 

Can you please clarify the exact steps you take to do this and the OS of the device you're using as well?

 

Have you tried downloading or exporting the files from your iPhoto App and then uploading them to Dropbox?

 

Let me know of any updates!

  • l3x's avatar
    l3x
    Explorer | Level 4
    3 years ago

    Hello, 

     

    I am using the MacOS Ventura 13.1 and I usually just try to drag and drop from my iphoto app to a folder in my dropbox app. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey l3x, sorry to jump in here.

       

      Is it possible that the videos in the iPhoto app are in some kind of 'online-only' state, meaning they're placeholders instead of actual, full-sized videos?

       

      And is there any way to download or export them to the device first, like Walter suggested, and then move them to Dropbox, to see if that works?

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