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Forum Discussion
Why can't I upload files to my Dropbox account?
I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so...
Hi djfrankief,
Let' s check on some things together:
1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser.
2. Click on your name at the top right corner of the page.
3. Click on "Settings".
4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.3) Check for incompatible file names - You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.Let me know if you need further help!
Thanks!
I can not upload an excel file to dropbox.
- Ed
Dropbox Staff
Hey Eva
What error are you receiving?
Hello there. I just upgraded to Pro and since then I have been having trouble uploading files to my account. I keep getting this message when I try to pull in a folder. When I try to pull in an individual file, it says it is uploading but it's no where to be found.
Thanks!
Andrea
I need to upload 3900 files of 98 gig in total. When I do this the remark from drop box is that it can only load 3000.
what must I do.
- Rich
Super User II
Download and install the Dropbox client. Place the files in the local Dropbox folder that gets created and they will sync to your account. If you don't need them stored locally after that, use Selective Sync to remove the local copy of the folders (but ONLY after they have FINISHED SYNCING).
I am not too sure if i understand you.Are you saying that once I have downloaded the program onto my computer I open the file and drag the folder with the files that i want to upload and then it automatically syncs to the dropbox cloud? Or do I still have to do something further to get the folder on the cloud.
Excuse my incorrect use of terminology unfortunately I am not very technically/computer literate
When I try and use my android tablet or phone and click on the link in my Dropbox the message comes up saying can't open "Shortcut .ink".
What app do I download in order to open.
