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JoeBrennnan226's avatar
JoeBrennnan226
New member | Level 2
8 years ago

Why can't I upload files to my Dropbox account?

I have used dropbox for years, I believe a new version was just installed and now I can't upload files. A simple video clip 848MB. It comes up Error and lost connection. I have internet connection so...
Desktop
Sync
upload
  • Zed's avatar
    Zed
    8 years ago

    Hi djfrankief,

     

    Let' s check on some things together:

     

    1) Make sure you have configured your Antivirus/Firewall software to allow Dropbox to run.

    2) Make sure you are not running a Beta version of the Dropbox app :

    1. Log in to www.dropbox.com using your web browser.
    2. Click on your name at the top right corner of the page.
    3. Click on "Settings".
    4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked.
    5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.

     

    3) Check for incompatible file names -  You can use Dropbox's "Bad Files Check" webpage here to determine which files are not syncing due to incompatibilities:

     


    4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.

     

    Let me know if you need further help!

     

    Thanks!

Leslie B.16's avatar
Leslie B.16
New member | Level 1

I've been trying to upload a file all morning and about about 10 minutes and maybe 40% of file being uploaded, I get an error. Just says file can't be uploaded.

I've tried several different files, and all the same result.

JohnDropbox's avatar
JohnDropbox
Icon for Dropbox Staff rankDropbox Staff
10 years ago

Hi Leslie, it sounds like you are trying to upload files through the Dropbox website. If you are having issues uploading on the website, try uploading using the Dropbox desktop application instead. 

The Dropbox desktop application can handle files and folders of any size or number and is the preferred method of uploading files. You can read more and find a link to download the application here:

https://help.dropbox.com/desktop-web/desktop-application-overview

For more information on how to add files using the Dropbox desktop application, please visit:

https://help.dropbox.com/desktop-web/add-files

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